AltSwap User Agreement

1. General Provisions
1.1. This User Agreement (hereinafter referred to as the "Agreement") sets forth the terms and conditions governing the use of the AltSwap service (hereinafter referred to as the "Service") and regulates the relationship between the Service and individuals using its functionality.

1.2. By using the AltSwap website, creating an exchange order, registering an account, or otherwise using the Service, the User fully and unconditionally accepts the terms of this Agreement.

1.3. If the User does not agree with any provision of this Agreement, the User must immediately discontinue using the Service.

1.4. The Service reserves the right to amend this Agreement at any time without prior notice. The updated version shall become effective upon its publication on the official AltSwap website unless another effective date is
expressly specified.

2. Terms and Definitions

For the purposes of this Agreement, the following terms shall have the meanings set forth below:

AltSwap — an online platform providing the technical capability to exchange digital assets and other payment instruments.

User — an individual who uses the AltSwap website and accepts the terms of this Agreement.

Order — a request created by the User to perform an exchange transaction, specifying all required transaction details.

Digital Assets — cryptocurrencies and other digital units of value supported by the Service.

Exchange Transaction — the process of exchanging one digital asset or fiat funds for another asset in accordance with the parameters specified in the User's Order.

Exchange Rate — the value of one asset relative to another, determined by the Service at the time the Order is executed.

AML (Anti-Money Laundering) — a set of procedures designed to prevent money laundering and terrorist financing.

KYC (Know Your Customer) — the User identity verification procedure.

Risk Score — an internal transaction risk indicator determined through specialized blockchain analytics systems.

3. Subject of the Agreement

3.1. AltSwap provides Users with access to digital asset exchange services in accordance with the terms of this Agreement.

3.2. The Service independently determines the list of available exchange directions, applicable fees, transaction limits, and other service conditions.

3.3. Exchange rates displayed on the AltSwap website are provided for informational purposes and may change in real time depending on market conditions.

3.4. The User acknowledges and accepts that digital asset prices are highly volatile. Accordingly, the exchange rate may change before it is fixed in accordance with the provisions of this Agreement.

3.5. AltSwap is not an investment platform, financial advisor, bank, or credit institution. All transactions are performed by the User independently and at the User's own risk.

4. User Requirements

4.1. The User represents and warrants that he or she:

• is at least 18 years of age or has reached the legal age of majority in the country of residence;

• possesses full legal capacity;

• uses the Service voluntarily;

• does not act on behalf of any third party without proper legal authorization;

• provides accurate and truthful information when creating Orders.

4.2. The User warrants that he or she has the lawful right to dispose of all funds and digital assets used in exchange transactions.

4.3. The User agrees to use only personal bank accounts, payment details, and cryptocurrency wallets.

4.4. The use of bank cards, bank accounts, electronic wallets, or cryptocurrency addresses belonging to third parties is permitted only where expressly allowed by applicable law and subject to the prior approval of AltSwap.

4.5. The User agrees not to use the Service:

• for fraudulent activities;

• for terrorist financing;

• for money laundering;

• to circumvent international sanctions;

• to conduct transactions involving stolen or unlawfully obtained funds;

• for any other activities that violate applicable law.
  

5.Registration and User Account
5.1. Certain features of AltSwap may be available without registration. However, the Service reserves the right to restrict access to certain functions for unregistered Users.

5.2. When creating an account, the User agrees to provide accurate, complete, and up-to-date information.

5.3. The User is solely responsible for maintaining the confidentiality and security of login credentials, passwords, verification codes, and any other means of accessing the account.

5.4. All actions performed after successful authentication under the User's account shall be deemed to have been performed by the User.

5.5. If the User becomes aware of any unauthorized access to the account, the User must immediately notify AltSwap Customer Support.

5.6. AltSwap reserves the right to temporarily restrict access to or suspend a User account in the event of suspicious activity, violations of this Agreement, or compliance requirements arising from AML/KYC procedures.

6. Exchange Procedure

6.1. To initiate an exchange, the User shall independently create an Order through the AltSwap website interface by specifying the required payment details and transaction parameters.

6.2. After creating an Order, the User must transfer the specified amount of digital assets or fiat funds within the time period established by the Service.

6.3. If the funds are not received within the specified time, AltSwap reserves the right to automatically cancel the Order without incurring any obligations to the User.

6.4. Order processing begins after the required number of blockchain network confirmations has been received or, where applicable, after the funds have been credited when using bank transfers or other payment methods.

6.5. AltSwap reserves the right to split the payout for a single Order into several separate transfers if necessary for the proper execution of the transaction. The total amount paid to the User shall not be less than the amount due after deduction of applicable fees.

6.6. During Order processing, the User must remain available via the contact information provided. If additional confirmation or clarification is required to complete the transaction, AltSwap may suspend the processing of the Order until the requested information is received.

7. Exchange Rate

7.1. All exchange rates displayed on the AltSwap website are for informational purposes only until the exchange transaction is finally confirmed.

7.2. The exchange rate is fixed after the funds have been received and the required number of blockchain confirmations has been obtained, unless otherwise specified for the relevant exchange direction.

7.3. In the event of a significant change in the market value of the digital asset between the time the Order is created and the moment the exchange rate is fixed, AltSwap reserves the right to recalculate the final exchange amount based on the current market rate.

7.4. If the User does not agree with the revised exchange rate, the User may cancel the transaction before its completion. In such case, the Service shall return the received digital assets after deducting applicable blockchain network fees and any other expenses associated with processing the refund.

8. Order Processing Time

8.1. Most Orders are processed automatically and completed within 5 to 240 minutes.

8.2. Processing times may be extended in the following circumstances:

• high blockchain network congestion;

• delays caused by banks or payment service providers;

• the need to conduct AML/KYC verification;

• scheduled or emergency technical maintenance;

• circumstances beyond the reasonable control of AltSwap.

8.3. If the execution of an Order is delayed due to reasons attributable to the User (including incorrect payment details, lack of communication, or incomplete information), the processing time may be extended until such circumstances have been resolved.

9. Transaction Monitoring and AML Compliance

9.1. Every transaction received by AltSwap is automatically screened using specialized blockchain analytics systems.

9.2. Screening is conducted to identify transactions associated with fraud, stolen digital assets, sanctions violations, terrorist financing, money laundering, darknet marketplaces, cryptocurrency mixers, illicit exchange services, and other high-risk sources.

9.3. Upon completion of the screening process, each transaction is assigned an internal Risk Score.

9.4. If the Risk Score is 70% or higher, the digital assets shall be classified by AltSwap as high-risk. In such cases, the Service reserves the right to:

• suspend processing of the Order;

• require the User to complete the KYC verification procedure;

• request documents confirming the source of funds (Source of Funds);

• refuse to process the exchange transaction;

• return the digital assets to the sender after completion of the verification process.

9.5. A high Risk Score does not in itself indicate that the User has engaged in unlawful activity. However, it entitles AltSwap to apply additional verification measures in order to comply with applicable AML/CFT requirements.

10. Digital Asset Refunds

10.1. Refunds shall be made exclusively to the cryptocurrency address from which the corresponding transaction was originally received.

10.2. Refunds to a different cryptocurrency address may be made solely at AltSwap's discretion, provided that the User has successfully completed additional identity verification and such refund is technically feasible.

10.3. The following amounts may be deducted from the refund:

• the actual blockchain network fee;

• expenses incurred in connection with AML screening;

• an AltSwap service fee of up to 5% of the transaction amount, but not exceeding the equivalent of 100 USDT, unless otherwise required by applicable law.

10.4. If the verification process reveals no indications of unlawful activity and the refund is initiated solely at the discretion of AltSwap, the Service may deduct only the applicable blockchain network fee.

11. Right to Refuse Service

11.1. AltSwap reserves the right to refuse to process any Order without providing a reason where such refusal is necessary to comply with applicable laws, ensure platform security, or protect the legitimate interests of the Service and its Users.

11.2. Grounds for refusal may include, but are not limited to:

• provision of false or misleading information;

• use of payment details belonging to third parties;

• inability to verify the lawful origin of funds;

• violation of this Agreement;

• attempts to circumvent AML/KYC procedures;

• use of wallet addresses associated with sanctions lists, cryptocurrency mixers, darknet marketplaces, or other unlawful activities;

• indications of fraudulent activity;

• receipt of mandatory instructions or orders from governmental authorities or financial regulators.

11.3. Where required by applicable law, AltSwap may suspend the processing of a transaction until additional information has been obtained or the internal review has been completed.

12. User Rights and Obligations

12.1. The User is entitled to use the functionality of AltSwap solely for purposes that comply with the laws of the User's country of residence and the provisions of this Agreement.

12.2. The User agrees to:

• provide only accurate and truthful information;

• comply with the terms of each submitted Order in a timely manner;

• use exclusively personal bank accounts, payment details, and cryptocurrency wallets;

• promptly notify the Service of any mistakenly executed transactions or other circumstances that may affect the execution of an Order;

• comply with AML/KYC requirements and provide any documents reasonably requested by the Service.

12.3. The User bears sole responsibility for the accuracy of the payment details provided. In the event of incorrect information being submitted, AltSwap does not guarantee the possibility of recovering or returning the funds.

12.4. The User shall not undertake any actions intended to interfere with the normal operation of the website, circumvent technical restrictions, modify software code, or obtain unauthorized access to the AltSwap infrastructure.

13. AltSwap Rights

13.1. AltSwap reserves the right at any time to:

• modify the list of supported exchange directions;

• change applicable fees and transaction limits;

• introduce additional verification procedures;

• suspend the processing of Orders;

• request documents and information necessary to comply with AML/KYC requirements;

• temporarily restrict access to certain website features.

13.2. AltSwap reserves the right to refuse to process a transaction if its execution may result in a violation of applicable law, internal security procedures, or the requirements of payment partners or infrastructure providers.

13.3. AltSwap reserves the right to retain information relating to completed transactions, correspondence with Users, access logs, and any other information necessary to comply with legal obligations and protect the legitimate interests of the Service.

14. Privacy

14.1. AltSwap implements reasonable technical and organizational measures to protect Users' personal data against unauthorized access, alteration, destruction, or disclosure.

14.2. Personal information is processed exclusively for the following purposes:

• execution of exchange transactions;

• User identification;

• compliance with AML/KYC requirements;

• fraud prevention;

• fulfillment of legal obligations.

14.3. AltSwap does not sell or disclose Users' personal data to third parties, except where such disclosure is required:

• to comply with applicable law;

• in response to lawful requests from governmental authorities;

• to fulfill obligations to payment partners, AML service providers, or other organizations involved in transaction processing.
  
  15. Limitation of Liability

  15.1. AltSwap provides its services on an "As Is" and "As Available" basis.

  15.2. AltSwap does not guarantee uninterrupted operation of the website, the absence of technical errors, or continuous availability of any particular functionality.

  15.3. AltSwap shall not be liable for:

  • actions or omissions of banks;

  • operation of blockchain networks;

  • delays in blockchain transaction confirmations;

  • errors or failures of payment systems;

  • consequences arising from the User providing incorrect payment details;

  • actions of third parties;

  • losses resulting from fluctuations in the market value of digital assets.

  15.4. The aggregate liability of AltSwap with respect to any individual transaction shall not exceed the amount of digital assets or fiat funds actually received by the Service in connection with the relevant Order.

  15.5. AltSwap shall not be liable for any loss of profits, indirect, incidental, consequential, special, or punitive damages arising out of or in connection with the use of, or inability to use, the Service.
  
  16. Force Majeure

  16.1. The Parties shall not be liable for the partial or complete failure to perform their obligations under this Agreement if such failure results from circumstances beyond their reasonable control.

  16.2. Such circumstances include, but are not limited to:

  • natural disasters;

  • armed conflicts;

  • terrorist acts;

  • large-scale cyberattacks;

  • power outages;

  • Internet service disruptions;

  • actions or decisions of governmental authorities;

  • international sanctions;

  • failures or disruptions of blockchain networks or payment infrastructure.

  16.3. In the event of such circumstances, the time for performance of the Parties' obligations shall be extended for the duration of the relevant force majeure event.
  
  17. Customer Support and Dispute Resolution

  17.1. If the User has any questions or issues related to the operation of AltSwap, the User may contact Customer Support using the contact information published on the official AltSwap website.

  17.2. When contacting Customer Support, the User is encouraged to provide:

  • the Order number;

  • the date and time of the transaction;

  • a description of the issue;

  • the transaction hash (TXID) or any other information that may assist in identifying the transaction.

  17.3. AltSwap shall review all inquiries within a reasonable period, taking into account the complexity of the matter, the need for additional verification, and, where applicable, the receipt of information from third parties.
  
  18. Final Provisions

  18.1. This Agreement constitutes the entire agreement between the User and AltSwap regarding the use of the Service and supersedes all prior agreements, understandings, negotiations, or communications relating to its subject matter.

  18.2. If any provision of this Agreement is held to be invalid, illegal, or unenforceable, the remaining provisions shall remain in full force and effect.

  18.3. Any failure by AltSwap to enforce any provision of this Agreement shall not be construed as a waiver of its right to enforce such provision in the future.

  18.4. By using the AltSwap website, registering an account, or creating an Order, the User confirms full and unconditional acceptance of the terms and conditions of this Agreement.

  18.5. The current version of this Agreement is published on the official AltSwap website and shall become effective upon its publication.