Frequently Asked Questions

Each transaction undergoes an automatic compliance check against international AML (Anti-Money Laundering) requirements.

This helps prevent the use of the service for illegal financial activities.

Risk Score — a risk indicator for a cryptocurrency transaction.

If the risk level exceeds the established threshold, the transaction may be temporarily suspended for additional verification.

In case of a high-risk level, AltSwap reserves the right to:

• suspend the processing of the exchange request;

• request supporting documents;

• conduct a verification of the source of funds;

• return digital assets to the sender’s address after the verification is completed.

Depending on the situation, the following documents may be requested:

• passport or ID card;

• selfie with the document;

• proof of residential address;

• proof of wallet ownership;

• documents confirming the source of funds.