[{"_1":2,"_3":-5,"_4":-5},"loaderData",{"_5":6,"_7":8},"actionData","errors","root",{"_233":234,"_235":236,"_237":238,"_239":240,"_241":242,"_243":244,"_245":246},"routes/faq.slug",{"_9":10,"_11":12},"items",[53,54,55,12],"activeCategory",{"_13":14,"_15":16,"_17":18,"_19":20,"_21":22,"_23":24,"_25":26,"_27":16,"_28":29,"_30":31,"_32":29,"_33":34,"_35":36},"id",5,"title","Why choose AltSwap?","slug","why-choose-altswap","fullSlug","faq/why-choose-altswap","parentId",1,"children",[],"articles",[37],"keywords","description","","public",true,"content","position",4,"locale","ru",{"_13":38,"_15":16,"_17":39,"_27":16,"_28":16,"_40":41,"_30":31,"_33":42,"_43":44,"_19":45,"_46":14,"_47":20,"_35":-5,"_48":-5,"_49":50,"_51":52},25,"Why_choose_AltSwap","body","

🚀 Exchange from 5 minutes.

🔒 AML verification of every transaction.

💱 Up-to-date market rates.

🌍 Serving clients worldwide.

💬 24/7 support.

🛡️ Privacy and data protection.

⚡ Automatic processing of most exchange requests.

📈 Constant reserve updates.

",0,"publicationDate",1783987200,"faq/Why-choose-AltSwap?/Why_choose_AltSwap","categoryId","categorySlug","image","createdAt",1783938732,"updatedAt",1784016406,{"_13":156,"_15":189,"_17":190,"_19":191,"_21":22,"_23":192,"_25":193,"_27":189,"_28":29,"_30":31,"_32":29,"_33":22,"_35":36},{"_13":61,"_15":150,"_17":151,"_19":152,"_21":22,"_23":153,"_25":154,"_27":155,"_28":29,"_30":31,"_32":29,"_33":156,"_35":36},{"_13":34,"_15":56,"_17":57,"_19":58,"_21":22,"_23":59,"_25":60,"_27":56,"_28":29,"_30":31,"_32":29,"_33":61,"_35":36},"Additional questions","additional-questions","faq/additional-questions",[],[62,63,64,65,66,67,68,69,70,71,72],3,{"_13":143,"_15":144,"_17":145,"_27":144,"_28":144,"_40":146,"_30":31,"_33":42,"_43":44,"_19":147,"_46":34,"_47":58,"_35":-5,"_48":-5,"_49":148,"_51":149},{"_13":136,"_15":137,"_17":138,"_27":137,"_28":137,"_40":139,"_30":31,"_33":42,"_43":44,"_19":140,"_46":34,"_47":58,"_35":-5,"_48":-5,"_49":141,"_51":142},{"_13":129,"_15":130,"_17":131,"_27":130,"_28":130,"_40":132,"_30":31,"_33":42,"_43":44,"_19":133,"_46":34,"_47":58,"_35":-5,"_48":-5,"_49":134,"_51":135},{"_13":122,"_15":123,"_17":124,"_27":123,"_28":123,"_40":125,"_30":31,"_33":42,"_43":44,"_19":126,"_46":34,"_47":58,"_35":-5,"_48":-5,"_49":127,"_51":128},{"_13":115,"_15":116,"_17":117,"_27":116,"_28":116,"_40":118,"_30":31,"_33":42,"_43":44,"_19":119,"_46":34,"_47":58,"_35":-5,"_48":-5,"_49":120,"_51":121},{"_13":108,"_15":109,"_17":110,"_27":109,"_28":109,"_40":111,"_30":31,"_33":42,"_43":44,"_19":112,"_46":34,"_47":58,"_35":-5,"_48":-5,"_49":113,"_51":114},{"_13":101,"_15":102,"_17":103,"_27":102,"_28":102,"_40":104,"_30":31,"_33":42,"_43":44,"_19":105,"_46":34,"_47":58,"_35":-5,"_48":-5,"_49":106,"_51":107},{"_13":94,"_15":95,"_17":96,"_27":95,"_28":95,"_40":97,"_30":31,"_33":42,"_43":44,"_19":98,"_46":34,"_47":58,"_35":-5,"_48":-5,"_49":99,"_51":100},{"_13":87,"_15":88,"_17":89,"_27":88,"_28":88,"_40":90,"_30":31,"_33":42,"_43":44,"_19":91,"_46":34,"_47":58,"_35":-5,"_48":-5,"_49":92,"_51":93},{"_13":80,"_15":81,"_17":82,"_27":81,"_28":81,"_40":83,"_30":31,"_33":42,"_43":44,"_19":84,"_46":34,"_47":58,"_35":-5,"_48":-5,"_49":85,"_51":86},{"_13":73,"_15":74,"_17":75,"_27":74,"_28":74,"_40":76,"_30":31,"_33":42,"_43":44,"_19":77,"_46":34,"_47":58,"_35":-5,"_48":-5,"_49":78,"_51":79},21,"Why is the request processed via multiple payments?","Why_is_the_request_processed_via_multiple_payments","

Sometimes the payout may be split into several transfers.

This is due to liquidity conditions, payment system limits, or internal rules for processing exchange requests.

","faq/Additional-questions/Why_is_the_request_processed_via_multiple_payments",1783938627,1784016203,19,"What should I do if I entered an incorrect address?","What_should_I_do_if_I_entered_an_incorrect_address","

You should contact customer support as soon as possible.

The possibility of a refund depends on the stage of request processing and technical feasibility.

","faq/Additional-questions/What_should_I_do_if_I_entered_an_incorrect_address",1783938590,1784016190,18,"Can I cancel the request?","Can_I_cancel_the_request","

If the exchange has not yet been completed, please contact customer support.

Once the transaction is completed, it cannot be canceled.

","faq/Additional-questions/Can_I_cancel_the_request",1783938570,1784016219,16,"What fees are deducted upon a refund?","What_fees_are_deducted_upon_a_refund","

The following fees may be deducted upon refund:

blockchain network fees;
costs associated with conducting an AML verification;
service fees in accordance with AltSwap’s current policy.

","faq/Additional-questions/What_fees_are_deducted_upon_a_refund",1783938534,1784016211,22,"Which cryptocurrencies are supported?","Which_cryptocurrencies_are_supported","

AltSwap supports the most popular digital assets.

The up-to-date list is always available on the service’s main page.

","faq/Additional-questions/Which_cryptocurrencies_are_supported",1783938648,1784016182,23,"How do I contact support?","How_do_I_contact_support","

You can contact us via the online chat on the website, Telegram, or by email.

","faq/Additional-questions/How_do_I_contact_support",1783938665,1784016175,24,"Is it safe to use AltSwap?","Is_it_safe_to_use_AltSwap","

AltSwap uses modern data protection mechanisms, AML monitoring, transaction verification, and internal security procedures to protect users and ensure the legality of operations.

","faq/Additional-questions/Is_it_safe_to_use_AltSwap",1783938688,1784016162,15,"To which wallet is the refund issued?","To_which_wallet_is_the_refund_issued","

Refunds are processed only to the address from which the digital assets were received, or otherwise must be agreed upon with the AltSwap exchange service.

","faq/Additional-questions/To_which_wallet_is_the_refund_issued",1783938511,1784016129,20,"Does AltSwap operate 24/7?","Does_AltSwap_operate_24_7","

Yes.

Exchange requests are accepted 24 hours a day, 7 days a week.

","faq/Additional-questions/Does_AltSwap_operate_24_7",1783938609,1784016109,17,"Why was the application suspended?","Why_was_the_application_suspended","

Main reasons:

AML verification;
high network congestion;
an insufficient number of confirmations;
the need to clarify information;
technical verification of the transaction.

","faq/Additional-questions/Why_was_the_application_suspended",1783938551,1784016227,14,"Is it possible to send funds from someone else's bank card?","Is_it_possible_to_send_funds_from_someone_else's_bank_card","

No.

The use of third-party bank cards, accounts, or cryptocurrency wallets is prohibited.

","faq/Additional-questions/Is_it_possible_to_send_funds_from_someone_else's_bank_card",1783938491,1784016085,"AML/KYС","polityc-kyc","faq/polityc-kyc",[],[157,158,159,160],"AML/KYC",2,{"_13":182,"_15":183,"_17":184,"_27":183,"_28":183,"_40":185,"_30":31,"_33":42,"_43":44,"_19":186,"_46":61,"_47":152,"_35":-5,"_48":-5,"_49":187,"_51":188},{"_13":175,"_15":176,"_17":177,"_27":176,"_28":176,"_40":178,"_30":31,"_33":42,"_43":44,"_19":179,"_46":61,"_47":152,"_35":-5,"_48":-5,"_49":180,"_51":181},{"_13":168,"_15":169,"_17":170,"_27":169,"_28":169,"_40":171,"_30":31,"_33":42,"_43":44,"_19":172,"_46":61,"_47":152,"_35":-5,"_48":-5,"_49":173,"_51":174},{"_13":161,"_15":162,"_17":163,"_27":162,"_28":162,"_40":164,"_30":31,"_33":42,"_43":44,"_19":165,"_46":61,"_47":152,"_35":-5,"_48":-5,"_49":166,"_51":167},13,"What documents might be required?","What_documents_might_be_required","

Depending on the situation, the following documents may be requested:

passport or ID card;
selfie with the document;
proof of residential address;
proof of wallet ownership;
documents confirming the source of funds.

","faq/Polityc-KYS/What_documents_might_be_required",1783938446,1784016073,12,"What happens when the Risk Score exceeds 70%?","What_happens_when_the_Risk_Score_exceeds_70","

In case of a high-risk level, AltSwap reserves the right to:

suspend the processing of the exchange request;
request supporting documents;
conduct a verification of the source of funds;
return digital assets to the sender’s address after the verification is completed.

","faq/Polityc-KYS/What_happens_when_the_Risk_Score_exceeds_70",1783938428,1784016064,11,"What does Risk Score mean?","What_does_Risk_Score_mean","

Risk Score — a risk indicator for a cryptocurrency transaction.

If the risk level exceeds the established threshold, the transaction may be temporarily suspended for additional verification.

","faq/Polityc-KYS/What_does_Risk_Score_mean",1783938410,1784016051,10,"What is an AML check?","What_is_an_AML_check","

Each transaction undergoes an automatic compliance check against international AML (Anti-Money Laundering) requirements.

This helps prevent the use of the service for illegal financial activities.

","faq/Polityc-KYS/What_is_an_AML_check",1783938393,1784016039,"General questions","general-questions","faq/general-questions",[],[194,195,196,197,198],{"_13":226,"_15":227,"_17":228,"_27":227,"_28":227,"_40":229,"_30":31,"_33":42,"_43":44,"_19":230,"_46":156,"_47":191,"_35":-5,"_48":-5,"_49":231,"_51":232},{"_13":219,"_15":220,"_17":221,"_27":220,"_28":220,"_40":222,"_30":31,"_33":42,"_43":44,"_19":223,"_46":156,"_47":191,"_35":-5,"_48":-5,"_49":224,"_51":225},{"_13":212,"_15":213,"_17":214,"_27":213,"_28":213,"_40":215,"_30":31,"_33":42,"_43":44,"_19":216,"_46":156,"_47":191,"_35":-5,"_48":-5,"_49":217,"_51":218},{"_13":205,"_15":206,"_17":207,"_27":206,"_28":206,"_40":208,"_30":31,"_33":42,"_43":44,"_19":209,"_46":156,"_47":191,"_35":-5,"_48":-5,"_49":210,"_51":211},{"_13":14,"_15":199,"_17":200,"_27":199,"_28":199,"_40":201,"_30":31,"_33":42,"_43":44,"_19":202,"_46":156,"_47":191,"_35":-5,"_48":-5,"_49":203,"_51":204},"How does AltSwap work?","How_does_AltSwap_work","

AltSwap is an online cryptocurrency exchange service that allows users to quickly exchange digital assets for other cryptocurrencies or fiat currencies. To make an exchange, simply create a request, transfer funds to the provided details, and wait for the transaction to be completed.

","faq/general-questions/How_does_AltSwap_work",1783938243,1784015996,6,"Do I need to register?","Do_I_need_to_register","

No. Most transactions can be completed without registration.

However, in certain cases, AltSwap may require users to complete a KYC verification procedure in accordance with its AML policy.

","faq/general-questions/Do_I_need_to_register",1783938274,1784015976,7,"How long does the exchange take?","How_long_does_the_exchange_take","

The average processing time for an exchange request is from 5 to 240 minutes.

The timeframe depends on:

blockchain network congestion;
the number of required confirmations;
bank processing times;
the selected exchange direction.

","faq/general-questions/How_long_does_the_exchange_take",1783938304,1784016027,8,"When is the exchange rate fixed?","When_is_the_exchange_rate_fixed","

The exchange rate is fixed after the required number of transaction confirmations is received on the network, unless otherwise specified in the terms of a specific exchange direction.

","faq/general-questions/When_is_the_exchange_rate_fixed",1783938324,1784016021,9,"Why has the payment amount changed?","Why_has_the_payment_amount_changed","

If there is a significant change in the market value of the cryptocurrency before the exchange rate is locked, the payout amount may be recalculated based on the current exchange rate.

","faq/general-questions/Why_has_the_payment_amount_changed",1783938348,1784016004,"auth",{"_376":-7,"_377":-7},"user",{"_13":29,"_367":29,"_368":369,"_370":362,"_371":362,"_372":29,"_373":29,"_374":29,"_49":375},"maintenanceStatus",{"_361":362,"_363":364,"_365":366},"metricaId","113918581","recaptchaSiteKey","6LeduowtAAAAAOJXbduTX-FQl99cbrvNzgE1rddD","jivoWidgetId","0tnXa5iJ7n","api",{"_233":247,"_248":249,"_250":251,"_252":253,"_254":255,"_256":257,"_258":259,"_260":261,"_262":263,"_264":265,"_266":267,"_268":269,"_270":271,"_272":273,"_274":275,"_276":277,"_278":279},{"_349":350,"_351":352,"_353":354,"_355":356,"_357":358,"_359":360},"clientWallets",{"_280":339,"_300":340,"_341":342,"_343":344,"_345":346,"_347":348},"directions",{"_280":336,"_337":338},"files",{"_280":333,"_334":335},"maintenance",{"_331":332},"nomineeAccountRequests",{"_327":328,"_329":330},"paymentSystems",{"_280":326},"ratesGroups",{"_280":325},"referralAccruals",{"_280":324},"referralRequests",{"_280":313,"_314":315,"_316":317,"_318":319,"_320":321,"_322":323},"requests",{"_287":298,"_280":299,"_300":301,"_294":302,"_303":304,"_305":306,"_307":308,"_309":310,"_311":312},"users",{"_292":293,"_294":295,"_296":297},"settings",{"_280":289,"_290":291},"reservesRequest",{"_287":288},"articlesRequest",{"_280":284,"_285":286},"categoriesRequest",{"_282":283},"home",{"_280":281},"get",["SingleFetchFallback"],"getBySlugCategoriesAndArticles",["SingleFetchFallback"],["SingleFetchFallback"],"getByCategorySlug",["SingleFetchFallback"],"create",["SingleFetchFallback"],["SingleFetchFallback"],"save",["SingleFetchFallback"],"getInfo",["SingleFetchFallback"],"update",["SingleFetchFallback"],"changePassword",["SingleFetchFallback"],["SingleFetchFallback"],["SingleFetchFallback"],"getById",["SingleFetchFallback"],["SingleFetchFallback"],"confirm",["SingleFetchFallback"],"getCount",["SingleFetchFallback"],"calcSourceCost",["SingleFetchFallback"],"calcTargetCost",["SingleFetchFallback"],"rateFixing",["SingleFetchFallback"],["SingleFetchFallback"],"getPercentage",["SingleFetchFallback"],"getRefCount",["SingleFetchFallback"],"getRefRequestsCount",["SingleFetchFallback"],"createReferralRequest",["SingleFetchFallback"],"approveReferralRequest",["SingleFetchFallback"],["SingleFetchFallback"],["SingleFetchFallback"],["SingleFetchFallback"],"getByRequestId",["SingleFetchFallback"],"attachCheck",["SingleFetchFallback"],"getStatus",["SingleFetchFallback"],["SingleFetchFallback"],"upload",["SingleFetchFallback"],["SingleFetchFallback"],"getDefaults",["SingleFetchFallback"],["SingleFetchFallback"],["SingleFetchFallback"],"delete",["SingleFetchFallback"],"attachImage",["SingleFetchFallback"],"attachImageWithRequestId",["SingleFetchFallback"],"createWallet",["SingleFetchFallback"],"login",["SingleFetchFallback"],"forgotPassword",["SingleFetchFallback"],"recoveryPassword",["SingleFetchFallback"],"signUp",["SingleFetchFallback"],"signUpConfirm",["SingleFetchFallback"],"logout",["SingleFetchFallback"],"enable",false,"message","Сервис на техническом обслуживании, просим прощение за неудобства!","disableDate",1793123260,"email","roles",[],"isBan","isConfirmed","messenger","name","phone",1794228853962,"accessToken","refreshToken"]

Frequently Asked Questions