Часто задаваемые вопросы

No.

The use of third-party bank cards, accounts, or cryptocurrency wallets is prohibited.

Main reasons:

• AML verification;

• high network congestion;

• an insufficient number of confirmations;

• the need to clarify information;

• technical verification of the transaction.

Yes.

Exchange requests are accepted 24 hours a day, 7 days a week.

Refunds are processed only to the address from which the digital assets were received, or otherwise must be agreed upon with the AltSwap exchange service.

AltSwap uses modern data protection mechanisms, AML monitoring, transaction verification, and internal security procedures to protect users and ensure the legality of operations.

You can contact us via the online chat on the website, Telegram, or by email.

AltSwap supports the most popular digital assets.

The up-to-date list is always available on the service’s main page.

The following fees may be deducted upon refund:

• blockchain network fees;

• costs associated with conducting an AML verification;

• service fees in accordance with AltSwap’s current policy.

If the exchange has not yet been completed, please contact customer support.

Once the transaction is completed, it cannot be canceled.

You should contact customer support as soon as possible.

The possibility of a refund depends on the stage of request processing and technical feasibility.

Sometimes the payout may be split into several transfers.

This is due to liquidity conditions, payment system limits, or internal rules for processing exchange requests.